These Terms of Service ("Terms") govern your access to and use of the ParentEdge service available at parentedge.com and through the ParentEdge mobile app (the "Service"), operated by CSM Inc., a Michigan corporation ("CSM," "we," "us," "our," or "ParentEdge"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and Account
You must be at least 18 years old to use the Service. ParentEdge is designed for a parent, guardian, or other adult to use on behalf of an athlete (the "Athlete"); the Athlete does not have an account and does not use the Service directly. By creating an account you represent and warrant that:
- you are at least 18 years old;
- if the Athlete is under 18, you are the Athlete's parent or legal guardian and have authority to share information about them and to agree to these Terms and the Liability Waiver on their behalf, to the extent the law allows;
- if the Athlete is 18 or older, the Athlete knows you use the Service and has agreed to your sharing their information here;
- the Athlete is at least 4 years old;
- you will keep your credentials confidential, you are responsible for all activity under your account, and you will tell us promptly about any unauthorized use.
2. The Service
ParentEdge provides personalized developmental guidance, practice planning, written documents, and memory of your Athlete over time, generated with third-party artificial-intelligence models. We currently use models from Anthropic (conversation and documents), Google (video analysis), and OpenAI (voice); providers may change, and the current list is in the Privacy Policy.
The Service is not, and is not a substitute for, professional coaching, medical advice, psychological counseling, athletic training, physical therapy, nutrition advice, or any other licensed professional service. Outputs are general developmental guidance only.
Beta features. Features labeled beta, preview, or early access are provided as-is, may not work as described, may change or be removed without notice, and are excluded from any service commitment.
Trying without an account. You may use parts of the Service before creating an account. Those pages are governed by these Terms and by Section 1.7 of the Privacy Policy. If you do not create an account, what you shared is deleted automatically.
Mobile app. Where you use ParentEdge through an app distributed by Google Play or the Apple App Store, the store's terms also apply. The app does not sell subscriptions; purchases and billing are managed on our website.
3. Subscriptions, Trials, and Payment
Plans. The Service is offered on a subscription basis with monthly and annual plans and optional additional-athlete seats, at the prices shown at checkout. Prices exclude taxes; where we are required to collect tax, it is added at checkout.
Trials. We offer two kinds of trial. Card-free access (including access started from our try-it-first pages or through an invite or partner code) ends without charge unless you choose a plan; when it ends your access pauses and nothing is deleted. Card-on-file trials started from our pricing page convert automatically to a paid subscription at the end of the trial period unless you cancel before then; the conversion date and price are shown before you start, and we send a reminder email before the first charge. Complimentary or invite-based access is provided at our discretion and may have a stated end date.
Recurring billing. By providing a payment method you authorize us, through our payment processor Stripe, Inc., to charge the subscription fee and any seat add-ons at the start of each billing period until you cancel, and you authorize Stripe to retain your payment method for that purpose. For annual plans we send a reminder before renewal.
Cancellation. Cancel anytime from your account settings (Account → Manage billing) or by emailing support@parentedge.com. Cancellation takes effect at the end of the current billing period; you keep access until then. Except where the law requires, we do not refund partial periods, unused service, or fees already charged.
Additional athletes. Adding an athlete beyond your plan's included seat is billed as a seat add-on, prorated for the current period. Removing a seat stops its charge at the next renewal; no partial refund is issued. Deleting an athlete does not automatically remove a paid seat you may want to reuse.
Failed payments. If a charge fails we will retry and notify you; if it remains unpaid your access may be paused until payment succeeds.
Price changes. We may change prices with at least 30 days' notice by email; changes apply from your next billing period after notice. You may cancel before then.
4. Your Content
Information you provide to the Service, including your observations, profile details, conversational input, photos and video, and any other content you submit, is "Your Content." You retain ownership of Your Content.
By submitting Your Content, you grant CSM Inc. a non-exclusive, worldwide, royalty-free license to use, store, process, transmit, and display Your Content solely for the purpose of operating, providing, securing, and improving the Service for you. We do not sell Your Content. We do not use Your Content to train or fine-tune AI models.
You represent and warrant that Your Content (a) does not infringe any third-party intellectual property, privacy, or other rights; (b) complies with all applicable laws; and (c) accurately reflects information you have authority to share, including authority to share information about the Athlete.
- Other people. Information you share about other people (a coach's name, a teammate, another child visible in footage) is your responsibility. Do not upload video or photos of other people's children without permission. The Service describes only your Athlete and does not identify others.
- Medical images and health information. Do not upload images of injuries or medical conditions; the Service will not evaluate them. Health-related information you type is handled under Section 1.8 of the Privacy Policy.
- Feedback. Suggestions you send us may be used without obligation to you.
5. AI-Generated Content
Outputs produced by the Service, including practice plans, letters, skill summaries, drill recommendations, conversational responses, video reads, and any other AI-generated material ("Outputs"), are computer-generated content produced by AI models based on the information you provide and on general training data.
You acknowledge that Outputs:
- may contain errors, omissions, inaccuracies, or recommendations not appropriate for your specific Athlete;
- constitute general developmental guidance and are not professional advice of any kind;
- do not guarantee any specific athletic, developmental, health, or other outcome;
- should be evaluated and applied using your independent judgment, in consultation with appropriate licensed professionals where applicable;
- may resemble Outputs generated for other users with similar information. We do not claim ownership of your Outputs; to the extent permitted by law you may use, copy, print and share them for your own and your Athlete's personal, non-commercial purposes, including with your Athlete's coaches;
- may address your Athlete directly. You decide whether to share them (see the Liability Waiver, Section 7).
You are solely responsible for any decisions or actions you, the Athlete, or any third party take in reliance on Outputs from the Service.
5A. Sharing Features
Public sharing (the Athlete Card and per-document share links) is off by default. When you turn it on, anyone with the link can view the content without signing in, and recipients can copy or forward it. You control your links and can turn them off; turning one off does not retrieve copies already made. You are responsible for what you choose to share about your Athlete. We may disable a link on request or if it is misused. See Section 9 of the Privacy Policy.
6. Acceptable Use
You agree not to:
- use the Service for any unlawful purpose or in violation of any applicable law;
- use the Service if you are under 18, or allow a minor to use it directly;
- provide information about any individual without the authority to do so, including an adult Athlete who has not agreed;
- use Outputs to provide coaching, training, medical, or counseling services to third parties for compensation, or represent Outputs as professionally authored;
- reverse engineer, decompile, scrape, or otherwise attempt to derive the source code or underlying systems of the Service;
- use automated means to access, query, or interact with the Service in a manner that imposes undue load;
- resell, redistribute, sublicense, or commercially exploit access to the Service;
- submit content that is unlawful, harmful, harassing, hateful, sexually explicit, depicts or describes violence toward children, or that exploits or endangers minors;
- use the Service to harass, abuse, or harm another person;
- attempt to gain unauthorized access to other accounts or to our infrastructure.
We may suspend or terminate accounts that we reasonably believe to be in violation of these provisions.
7. Account Termination
You may delete your account at any time through your account settings or by contacting support@parentedge.com.
We may suspend or terminate your account for violation of these Terms, non-payment of fees, fraudulent activity, or for any other reason with reasonable notice. Upon termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination, including Sections 4, 5, 8, 9, 10, 11, and 13, will survive.
8. Disclaimer of Warranties
THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (C) ANY OUTPUTS WILL BE ACCURATE, RELIABLE, OR PRODUCE ANY PARTICULAR RESULT.
9. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT WILL CSM INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL CSM INC. BE LIABLE FOR ANY PHYSICAL INJURY, EMOTIONAL DISTRESS, OR OTHER HARM TO ANY PERSON ARISING FROM ATHLETIC ACTIVITIES OR OTHER ACTIONS UNDERTAKEN IN RELIANCE ON THE SERVICE OR ITS OUTPUTS.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO CSM INC. IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you to the extent prohibited by law.
10. Indemnification
You agree to defend, indemnify, and hold harmless CSM Inc. and its officers, directors, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law or third-party right; or (e) any injury, harm, or claim (including those brought by or on behalf of the Athlete) arising from any physical, athletic, or other activity undertaken in connection with the Service.
11. Dispute Resolution, Arbitration, and Governing Law
11.1 Talk to us first
Before starting any arbitration or lawsuit, you agree to send a written description of the dispute to support@parentedge.com (and we will send ours to your account email) and to try in good faith to resolve it informally for 60 days. Most disputes can be resolved this way.
11.2 Binding individual arbitration
If we cannot resolve a dispute informally, you and CSM Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Liability Waiver, or the Service (including claims about privacy, data, billing, or Outputs, and claims that arose before you accepted this section) will be resolved by binding individual arbitration, not in court, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org. The Federal Arbitration Act governs this Section 11. The arbitrator decides all issues except those this section reserves to a court. Arbitration will be conducted by video, telephone, or written submissions unless a party requests an in-person hearing, in which case it will be held in your county of residence. The arbitrator may award the same individual relief a court could, and the arbitrator's decision may be entered in any court of competent jurisdiction.
11.3 Fees
We will pay all AAA filing, administrative, and arbitrator fees for claims seeking less than $10,000, unless the arbitrator finds the claim frivolous. For other claims, fees are allocated under the AAA rules. Each side pays its own attorneys' fees unless the law or the rules provide otherwise.
11.4 Small claims
Either party may bring an individual claim in small-claims court instead of arbitration, if the claim qualifies.
11.5 Class action waiver
You and CSM Inc. agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and all other disputes remain in arbitration.
11.6 Thirty-day opt-out
You may opt out of this arbitration agreement by emailing support@parentedge.com from your account email with the words "arbitration opt-out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
11.7 Jury waiver and venue
For any dispute that proceeds in court, you and CSM Inc. each waive the right to a trial by jury to the extent permitted by law, and agree to the exclusive jurisdiction of the state and federal courts located in Wayne County, Michigan, except for small-claims matters and except that either party may seek injunctive relief for misuse of the Service or infringement of intellectual property in any court of competent jurisdiction.
11.8 Governing law
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs this Section 11 and you keep any non-waivable consumer protections of the law of your state of residence. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
11.9 Time limit
To the extent the law allows, any claim arising out of or related to the Service must be commenced within one (1) year after the cause of action accrues, or it is permanently barred.
11.10 Changes to this section
If we change this Section 11 after you accept it, you may reject the change by emailing support@parentedge.com within 30 days of the change taking effect, in which case the prior version continues to apply to you.
12. Modifications to the Service and Terms
We may modify, suspend, or discontinue the Service or any part of it at any time, with or without notice.
We may update these Terms from time to time. If we make material changes, we will provide notice by email or through the Service before the changes take effect and ask you to accept the updated Terms in the Service before continuing to use it. Your continued use after acceptance constitutes agreement to the updated Terms.
13. Miscellaneous
Entire agreement. These Terms, together with our Privacy Policy, Liability Waiver, and, for referral partners, the Partner Program Terms (each incorporated by reference), constitute the entire agreement between you and CSM Inc. regarding the Service.
Electronic communications. You consent to receive notices, disclosures, receipts, and agreements electronically, by email to your account address or within the Service, and agree that they satisfy any requirement that a communication be in writing. You may withdraw this consent by closing your account.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of our AI or infrastructure providers.
Notices. We may provide notices to you by email to the address associated with your account or by posting in the Service. You may provide notices to us at support@parentedge.com.
14. Contact
Questions about these Terms: support@parentedge.com
CSM Inc.
22027 Park St., Dearborn, MI 48124, United States